Yes of course!
Following the Direttiva Europea 2011/83 customer has the right to return the products within 14 days after receiving the parcel.
We will accept the product back and refund you if:
To get your refunds you must fill the return application document and send back to us at our email address: info@defeua.com or via mail at our address:
Luca Bensi D.I.No panic!
You have the right to return the products within 14 days after receiving the parcel.
We will accept the product back and exchange it with another one you prefer only if:
To ask for a substitution you must fill the "substitution application" document and send back to us at our email address: info@defeua.com or via air mail at our address:
Luca Bensi D.I.Send an email to: info@defeua.com requiring the Return Application Document. We will send you an email with the document (will be a .doc file)
If you won't get any reply from us (mail went to spam, or any other reason), please feel free to contact us calling: +39 3282228365
Unfortunately YES.
Shipment costs to return or exchange the item are on you. The product must be sent back within 14 days after receiving the parcel
You will be refunded depending on the payment method you've used.